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Frequently Asked Questions

Everything you need to know about the Motorax Car Cleaning Gel and your order.

  • How long does shipping take?
    Orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days for delivery within the US. International shipping times vary by destination and are calculated at checkout. You'll receive a tracking number via email once your order ships.
  • Do you ship internationally?
    Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times for international orders are automatically calculated at checkout based on your location.
  • How do I track my order?
    Once your order has shipped, you'll receive a shipping confirmation email with your tracking number. You can track your package in real time on our Track Your Order page. Simply enter your tracking number to see the latest updates.
  • What is your return policy?
    We offer a 30-day satisfaction guarantee. If you're not happy with your Car Cleaning Gel for any reason, contact us within 30 days of delivery and we'll help you with a return or replacement. Reach out through our Contact page to get started.
  • How does the Car Cleaning Gel work?
    The Motorax Car Cleaning Gel is a universal dust removal slime that picks up dirt, dust, and debris from hard-to-reach surfaces. Simply press it into vents, cup holders, crevices, and keyboard gaps, then pull it away. The dirt sticks to the gel, leaving surfaces clean. Reuse it multiple times until it turns dark, then replace it.
  • Is the cleaning gel safe for all surfaces?
    Yes, the gel is designed to be safe on most surfaces including car interiors, electronics, keyboards, and air vents. It's non-toxic and leaves no residue. Avoid using it on extremely hot surfaces or in direct sunlight for extended periods.
  • How many times can I reuse it?
    The cleaning gel can be reused multiple times until it becomes dark and dirty from absorbed dust. Typically, one piece lasts for several cleaning sessions depending on how dirty the surfaces are. Store it in the original container in a cool, dry place between uses.
  • What if my gel arrives damaged or melted?
    If your cleaning gel arrives damaged, melted, or unusable, contact us immediately through our Contact page with your order number. We'll send a replacement at no cost to you.

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