Shipping Policy
Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Times
Once dispatched, delivery times vary by destination:
- International Shipping: 7–12 business days (estimated)
Please note that delivery times are estimates and not guaranteed. Delays may occasionally occur due to customs processing, carrier delays, weather events, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Shipping Address
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you need to correct an address, please contact us as soon as possible after placing your order — we cannot guarantee changes once an order has shipped.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at [your support email] and we'll help track down your package.
Questions?
If you have any questions about your order or our shipping practices, reach out to us at [contact email/support link].